Frequently Asked Questions

About Our Flights

  • How are you reducing my air travel emissions?
    When you book with us, we allocate your portion of SAF to the airport fuel system, ensuring it replaces fossil fuel in aviation. 1 liter of SAF purchased by us avoids 1 liter of fossil jet fuel being burned. While we can't guarantee that SAF will be used on your specific flight, your contribution directly increases SAF adoption, reducing overall CO₂ emissions. You can find out more here: impact

  • Which airlines do you work with?
    We collaborate with leading airlines that are actively investing in SAF and other sustainable aviation initiatives. Our partners include major global carriers as well as smaller regional airlines that share our commitment to reducing aviation's carbon footprint. Your SAF certificate will explicitly detail to which airline the SAF has been delivered, and thus replace a quantity of fossil fuel that the aviation industry will not consume.

  • What is Sustainable Aviation Fuel (SAF)?
    SAF is a renewable alternative to conventional jet fuel, made from sustainable sources like waste oils, agricultural residues, and even captured CO₂. It can currently already reduce lifecycle emissions by up to 80% compared to fossil jet fuel while maintaining the same or better performance. You can find out more here: impact

  • How do you verify the environmental impact of each flight?
    We use verified carbon accounting methods to calculate the emissions of each flight, based on factors like fuel type, aircraft efficiency, and route distance. When SAF is used, we ensure that its impact is verified through recognized industry standards like ISCC, IATA, the Roundtable on Sustainable Biomaterials (RSB) and the International Civil Aviation Organization (ICAO) framework. You will find the exact details of the SAF purchase and environmental impact reduction on your SAF certificate on the 3rd party registry.

  • How are your prices calculated?
    Our prices reflect the cost of the flight, along with any contributions towards SAF usage and a booking fee used to help BookBetter spread the word and fight climate effects of the aviation industry.

  • Are flights that use SAF more expensive?
    Yes, SAF currently costs more than conventional jet fuel. However, traditional jet fuel is artificially cheap because its price does not account for the hidden environmental and social costs, such as climate change, air pollution, and health impacts. If these external costs were factored in, fossil jet fuel would be significantly more expensive. As SAF production scales up and new technologies emerge, its cost is expected to decrease. Increased investment and government incentives will help make SAF more widely available and affordable, accelerating the transition to more sustainable air travel.

  • How do I know if my flight has SAF in it?
    When you book with us, flights that incorporate Sustainable Aviation Fuel (SAF) are clearly labeled, showing the percentage of SAF used and the estimated carbon reduction. You'll also receive a certificate verifying your contribution to sustainable aviation. However, while your purchase supports SAF adoption, we cannot guarantee that the SAF will be used on your specific flight. Instead, the SAF we procure is added to the airport's fuel system and blended with conventional jet fuel before being distributed to aircraft. This process, known as the book-and-claim system, ensures that SAF is being used in aviation—even if it powers a different flight. The important takeaway is that your purchase directly contributes to lowering aviation emissions by requiring less fossil fuel for aviation, regardless of where the SAF is used.

  • How and when is my SAF purchased confirmed?
    Once your SAF contribution is processed, after you flew, you'll receive a verified certificate detailing the amount of SAF purchased, its source, and the carbon savings achieved. This ensures full transparency and accountability for your less polluting travel choices. You can validate its validity on the 3rd party public registry.

  • What is the future outlook for SAF?
    The future of SAF is promising, with increasing investments, government incentives, and technological advancements driving its adoption.

Booking Process

  • How do I book a flight on BookBetter?
    Booking a flight with BookBetter is simple. Just enter your departure and destination cities, select your preferred travel dates, the amount of travellers and choose from our curated selection of sustainable flight options. Once you've selected a flight, follow the checkout process to complete your booking.

  • What payment methods do you accept?
    Currently, we offer a wide range of payment options, including credit and debit cards, Apple Pay, PayPal, and direct bank integrations among many others.

  • Do you offer corporate rates?
    Yes, we offer corporate rates for businesses. Please reach out to lea@bookbetter.travel, and our team will get in touch with you.

  • Are there any booking fees?
    There is a booking fee of 15 EUR that contributes to our mission to decarbonize the aviation industry through Book Better. You help us in two ways: You pay for your SAF to avoid your own emissions, while your booking fee is used to support the mission of BookBetter and make us reach more travelers like you to reduce emissions even further.

  • How do I know my booking is confirmed?
    Once your booking is complete, you will receive a confirmation email with your flight details from the airline and an overview from BookBetter. If you don't receive an email, check your spam folder or contact our support team for assistance on lea@bookbetter.travel or by phone on +32 2 844 48 20.

  • Can I change or cancel my booking?
    For modification or cancellation options, please first login directly on your airline's platform. If your change could not be made, contact our support team via My Trip. Depending on your request, a fee may apply.

  • Can I pay in different currencies?
    At the moment, we only accept payments in Euros (€), but we are working on expanding our currency options in the near future.

  • What should I do if I don't get a confirmation email?
    If you haven't received your confirmation email, please check your spam or junk folder. If it's not there, contact our support team for assistance via lea@bookbetter.travel or by phone on +32 2 844 48 20.

  • What should I do if my flight is cancelled?
    If your flight is canceled, you will be contacted by your airline (or by us) for rebooking options or a refund.

  • How do I view my booking history?
    Currently, viewing your booking history is not available on our platform, but we are actively working on improving the website. In the meantime, you can refer to your confirmation email for all your flight details.

  • Can I book for a group?
    Yes, group bookings are available. Simply enter the number of passengers when booking your flight. For larger groups, please contact our support team for assistance on lea@bookbetter.travel.

  • Can I book multi-city flights?
    Currently, multi-city flights are not available. However, you can book two separate one-way flights for your desired destinations.

  • Can I earn airline miles on my booking?
    Yes, any of our partner airlines allow you to earn frequent flyer miles on eligible bookings. Please check with your airline's loyalty program for details and add or claim them directly with the airline.

Account And Support

About Saf